Voice – General
How can I display my SIM card phone number?
Step 1 – Press Menu until you see “Phone Book”, and then press “OK” to select.
Step 2 – Press Menu untill you see “My Phone Number(s)”, and then press “OK” to select.
Step 3 – Your SIM card phone number will be displayed.
Step 4 – Press and hold “C” to exit the menu.
How do I make calls to/from the Iridium system?
Example 1 – Originating a call from the Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in the United States.
From the satellite phone, dial: 00 1 602-752-XXXX
00, for all outbound calls from the satellite phone/ 1, United States country code/ 602, area code/752-XXXX, actual phone number.
Example 2- Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to a landline phone located in another country.
From the satellite phone, dial: 00 CC XXXXXX
00, for all outbound calls from satellite phone/CC, country code/XXXXXX, actual number.
Example 3 – Originating a call from an Iridium satellite phone (does not matter where the satellite phone is located) to another Iridium satellite phone.
From the satellite phone, dial: 00 8816 XXX XXXXX
How do I register my 9500/9505 phone with the satellite network?
Step 1 – Press the “up arrow” then 8 on the phone.
Step 2 – The phone screen will display “Registering”.
Step 3 – When you see “Registered” and the signal strength indicator or the home signal on the phone screen you are ready to make a call.
Step 4 – If you see “Rotate Antenna” extend antenna upward and make sure you have a clear view of the sky.
Step 5 – If you see “Call Failed”, “System Busy”, “Restricted Area”, or “Weak Signal”, this means the phone is unable to access the network. Try again in a few minutes.
What are the differences between the 9505 and the 9505A?
The 9505A will continue to have the same features and functions as the 9505. Also, the 9505A has a similar form and, therefore, has virtually the same look and feel as the 9505.
Two differences include:
Changes to certain accessories were also required to accommodate component changes internal to the phone. These include:
The battery – orientation has been changed to prevent previous versions from being installed
The AC and DC chargers – different connector
The RS232 adaptors – color change, modified to prevent previous versions from being installed
What do the display messages on my phone mean?
Power On Messages
Blocked – If the SIM card PIN code is incorrectly entered three times in a row, your phone becomes blocked. Please contact your Service Provider.
Blocked, Contact Your Supplier – Please contact your Service Provider immediately.
Check Card – This message indicates that the SIM card is damaged or inserted incorrectly.
Enter Phone Unlock Code – Your phone was locked after the last use. Enter your four-digit unlock code and press “OK”.
Enter PIN – Enter the 4-8 digit SIM card PIN. If you are unsure what the PIN is, contact your Service Provider.
Enter PUK – Please contact your Service Provider.
Insert Card – Power off your phone; make sure your SIM card is inserted completely; and then power your phone on again.
Registering – Your phone is registering with the network. When the process is complete, you will see “Registered”.
Rotate Antenna or Orient Antenna – You also hear a tone when you see these messages. Extend the antenna upward and make sure you have a clear line of sight.
Searching… – The phone is attempting to establish connection to the satellite.
What do the service light indicators mean?
Alternating Red and Green: An incoming call.
Flashing Green: You are receiving a signal from the satellite, and can place and receive calls.
Flashing Yellow and Red: You did not successfully register with the satellite and cannot receive any incoming calls. Your SIM card may be inserted incorrectly, may not be inserted, or you may be in a restricted area. (See message on phone)
Flashing Red: Service is not available.
Messaging – General
How do I access my personal mailbox?
Step 1 – Dial MSISDN/ISDN-A or 8816 629 90000.
Step 2 – Wait for voice prompt.
Step 3 – Enter the number you are trying to reach (e.g. 8816 310 11425).
Step 4 – Interrupt voicemail greeting by pressing *. Wait for prompt to enter password.
How many messages can I send/receive?
There is no monthly limit on the number of pages you can receive. A maximum of five messages can be sent by the Web site or e-mail, every 10 minutes to a single Iridium paging subscriber.
What phone or pager number do I use?
Enter the Iridium customer’s Iridium pager or phone number (starting with 8816).
How does the user know whether the pager is able to receive the page via the satellite signal?
The user can push a button on the top of the pager. The pager will display the current satellite signal strength.
How long will it take for the message to get to the user?
Delivery time for Iridium pager messages depends on the length of the message, and the routing time to the pager. Most messages will be delivered within 7 minutes. Almost all pager messages will be delivered within 15 minutes.
How do I send an e-mail message to my Iridium pager or phone?
E-mails can be sent to Iridium pagers or phones by entering the Iridium phone or pager number into the following generic address, 8816[number]@msg.iridium.com.
What is the longest message I can send?
You may send a maximum of 160 characters. Any messages in excess of 160 characters will be truncated.