SHIPPING & RETURNS

Shipping Policy

Delivery rate: R75 flat rate on all physical products, anywhere in South Africa.
Free collection: Collect your order free of charge from our office at 51 7th Avenue, Parktown North, Johannesburg. Choose collection at checkout.
Delivery time:
- Stock held in South Africa: 2 to 5 working days.
- Imported stock: about 10 working days.
Airtime and digital orders: Delivered electronically at no charge. Airtime is loaded within 2 hours on business days and about 6 hours on weekends.
Questions about your delivery? Email sales@satcomms.co.za or call +27 11 402 1166.

You may return your purchase within 7 days of delivery for a refund, excluding shipping. Airtime cannot be returned or refunded.
Products must be in unopened, original packaging with all manuals, accessories and materials included.
Handling fee: 15% for unopened, sealed items. 25% for opened or incomplete items.
All items must be in resalable condition and are checked when we receive them.
How to return: send the item back to us or carry it in to our Parktown North office.
Refunds: paid within 7 days after we have checked the device.
Return shipping costs are for the customer's account

If you have any questions about our return or exchange policy, please don't hesitate to contact us.

Products carry a 6 to 12 month warranty depending on the product. Batteries and airtime carry no warranty. Some second-hand or pre-used items carry no warranty unless stated on the product page.